After-sales repair and maintenance are an essential part of luxury watches. When summing up their experience in playing watches, many old players say that after-sales maintenance is necessary. After buying watches for many years, I fully agree with this. Buying a watch is not a one-and-done deal. Luxury watches require maintenance and will inevitably encounter failures. The cost of maintenance and repair of luxury watches is relatively high.
Disassembly of Rolex 3135 movement.
The brand’s official after-sales service is the most reliable. Different brands have different after-sales methods. There are three forms of official after-sales service for brands. They are personally sent to the authorized after-sales center, to the store, and by mail. In the years of buying watches, I have experienced the official after-sales service of these three brands, so today, I will explain in detail the after-sales methods of each famous watch brand (group).
TAG Heuer CH80 movement disassembly.
The first is to send the watch to the after-sales center.
Send watches that need maintenance or repair directly to the brand’s official after-sales center. The most typical representatives are Rolex (and Tudor) and Patek Philippe. Take Rolex as an example. Rolex has authorized after-sales centers in Beijing, Shanghai, and Guangzhou, responsible for repairing and maintaining watches. The most significant advantage of sending the watch directly to the after-sales center is knowing the result immediately. The after-sales center will get the watch and conduct an inspection based on the faults and problems you described. You need to wait patiently. After the test is completed, a notification will be called. At that time, you will be told what the problem is with the watch, what repairs are needed, and how much it will cost, all at a glance. If you accept, the watch will be kept for maintenance. You need to pay the fee and pick up the meter according to the date notified. Fake Rolex cheap.
But something to note is that the business hours of after-sales centers like Rolex are consistent with our regular working hours. We go to work at 9 am and get off work at 6 pm. We are closed on weekends and holidays, which coincides with our working hours. If you go there, be sure to check the time to avoid it not being open.
Omega Seamaster 300m Diver Watch
In response to this situation, the after-sales centers of Omega and Blancpain have improved this problem, including the official after-sales service of the Swatch Group in Neuchatel (Omega, Blancpain, and other brands have independent after-sales centers, and at the same time go to the unified after-sales center of the Swatch Group). Chatel is also available). Taking Beijing as an example, the after-sales centers and watch stores of Omega and Blancpain are integrated. Omega’s official after-sales service is at the Wangfujing Oriental Xintiandi Direct Store, and Blancpain’s official after-sales service is at the Wangfujing APM store. The after-sales center is integrated with the watch store mall. Although the after-sales center will get off work relatively early (the mall closes at 10, but the after-sales service gets off work early), the after-sales center is also open on weekends, which is a lot more convenient.
The second option is to send the watch to a brand-operated store.
Represented by the famous watch brands of Richemont Group, watches need to be sent for maintenance or repair to official directly operated watch stores. Take Richemont’s brands, such as IWC and Jaeger-LeCoultre, as examples. Although Richemont Group has an official after-sales center in Beijing, the after-sales center is closed to the public. Watches that need maintenance and repair must be sent to the brand’s direct-operated store, which will then send them to the official after-sales service.
IWC Portuguese 7
The most significant advantage of this method of delivery to the store is that it is convenient in time. The directly-operated stores are open from 10 am to 10 pm every day, just like the shopping malls all year round, so that you can go anytime. Usually, even if I can deliver the watch to the store after work, there is still time (like the previous after-sales center, which generally gets off work at 6 o’clock). Send the watch to the directly-operated store, inform the watch of the problem, the store will accept the watch, register the contact information, and everything will be fine. The watch store will send the watch to the official after-sales center, which will email you after the inspection (about ten working days). Details of the watch problem, cost, etc., will be explained in the email. If you accept (reply by email or phone to confirm), the after-sales center will perform repairs and maintenance. After completion, it will be returned to the watch store (if you do not accept it, it will be sent directly to the store). The store will notify you to pick up the watch and pay the fee.
Jaeger-LeCoultre Master Moon Phase
In this way, the watch store is only responsible for receiving the watch. The watch must be tested at the after-sales center before you can get the test results by email. You will need to wait patiently for a few days.
The third method is to express the watch to the official after-sales service.
Official after-sales services for famous watches in China are generally opened in Beijing, Shanghai, Guangzhou, and other places. For example, the official after-sales service of Swatch Group Neuchatel is in Beijing, Shanghai, etc. (I heard there are also some in Guangzhou, Chengdu, Shenyang, and Xi’an, please check); the after-sales service of Richemont Group is in Beijing, Shanghai, etc. (I heard there are others City, you can check); LVMH Group after-sales service is in Shanghai. Suppose you are outside these cities, and your watch needs to be sent to the official after-sales service. In that case, you must either make a trip or express the watch to the authorized after-sales center in these cities (note that Richemont Group does not accept express delivery and needs to be sent by express delivery). Please go to the direct-operated store).
TAG Heuer Carrera 01 Chronograph
Many players may feel uneasy when they hear that they want to express their watches to the after-sales center. After I tried it, I found it very reliable. Since I was in Beijing, LVMH’s brands TAG Heuer, Zenith, and Hublot only had official after-sales service in Shanghai, so I expressly delivered the watches that needed maintenance. Hublot replica.
Zenith defies the hollow middle needle.
I will focus on the express delivery safety issues everyone is most concerned about. Take the LVMH official after-sales service as an example. The official after-sales service will notify you via email of the official after-sales service address (Plaza 66), and you only need to express the watch and warranty card with SF Express and write a small note with your name, phone number, and problem with the watch. , watch serial number, return address, etc. (Do not send the watch box; they will not accept it). The express delivery costs are paid by the brand’s official after-sales service (payable on collection), and there is no need to insure the price. The official after-sales service will guarantee the express watch. A new one will be compensated if it is lost during express delivery. So it’s solid.
Hublot sapphire transparent big bang unico chronograph
After the official receives the watch, regular inspection and maintenance will occur. After the repair, we will call you to verify the return address, recipient, and other information. If the watch is out of warranty and charges are involved, we will inform you of the fees and transfer methods (Alipay, bank transfer, etc.). When the watch is sent back, the official after-sales service will provide a unified packaging box with a sponge inside, making the watch safer. It took SF Express from Shanghai to Beijing very quickly. The day after I received the phone notification, I received the returned watch. I am satisfied with this process.
The official after-sales methods of each famous watch brand (group) are different. Players must understand clearly when buying a watch. In addition, they should distinguish between the brand’s official after-sales service and dealers because the global joint warranty of famous watches will only be effective after the official after-sales service.
Dial Color: Blue Dial
Band Width: 20mm
Case Color: Silver-tone
Band Length: 18cm
Engine: Rolex Calibre 2836/2813